At Elite Rewards Hub ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our privilege card program and related services.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identification Information: Date of birth, government-issued ID details (for verification purposes)
• Account Information: Username, password, membership ID
• Financial Information: Payment card details, billing information
• Demographic Information: Age, gender, nationality, preferences

1.2 Usage Information

We may automatically collect certain information about your interaction with our services, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, click-through data
• Location Data: General location information based on IP address or more precise location if you grant permission
• Transaction Data: Records of your benefit usage, redemptions, and partner interactions

2. How We Collect Information

We collect information through various methods:

• Direct Collection: Information you provide when registering, updating your profile, submitting forms, or communicating with us
• Automated Collection: Through cookies, web beacons, and similar technologies when you use our website or mobile application
• Third-Party Sources: Information from business partners, service providers, and publicly available sources
• Transaction Records: Information collected when you use your privilege card at partner establishments

3. How We Use Your Information

We may use your personal information for the following purposes:

3.1 Provide and Manage Services

• Process your membership application and maintain your account
• Facilitate transactions and benefit redemptions
• Authenticate your identity when accessing services
• Provide customer support and respond to inquiries

3.2 Personalization and Improvement

• Customize your experience and provide tailored content
• Analyze usage patterns to improve our services
• Develop new features, products, and services
• Conduct research and analytics to enhance user experience

3.3 Communication

• Send administrative notifications about your account or membership
• Provide updates about service changes or enhancements
• Deliver marketing communications about offers, promotions, and events (with consent where required)
• Conduct surveys and collect feedback

3.4 Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Prevent fraudulent activity and enhance security
• Resolve disputes and troubleshoot problems

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

4.1 Service Providers

We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.2 Program Partners

We may share limited information with our partner establishments to facilitate benefit redemption and verify your membership status. This is essential for providing our core services.

4.3 Corporate Affiliates

We may share information with our subsidiaries, parent company, and other affiliated entities for purposes consistent with this Privacy Policy.

4.4 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government requests).

4.5 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset. We will notify you of any such change in ownership or control of your personal information.

4.6 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network architecture
• Regular security training for staff

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The duration of your membership
• Legal obligations
• Statute of limitations for potential claims
• Our legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to the personal information we hold about you and, in some cases, receive it in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You may request that we delete your personal information in certain circumstances, subject to legal retention requirements.

7.4 Restriction and Objection

You may request that we restrict processing of your personal information or object to certain processing activities.

7.5 Marketing Preferences

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

We operate in the United Arab Emirates and may transfer your information to countries where we operate or engage service providers. These countries may have different data protection laws than your country of residence.

When transferring personal information internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information remains protected.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you, including to serve interest-based advertising. For more information about how we use these technologies, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where required by law, seeking your consent.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Elite Rewards Hub LLC
Al Falak Street, Dubai Marina
Dubai, UAE
Email: privacy@arabfazzae.shop
Phone: +971 4 123 4567